Atul Gawande
Modern fields have become so complex that even top experts make avoidable mistakes. A simple tool can catch these errors and dramatically improve performance without requiring extensive retraining.
Checklists reduce errors by reminding experts of the minimum necessary steps during routine but critical procedures.
Complex problems require not only task verification but also communication protocols to ensure specialists collaborate effectively.
To be successful, a checklist must be concise, tested in real world conditions, and focused solely on the most critical items.