Dan Heath
Instead of constantly reacting to emergencies, what if you could stop them from happening in the first place? Shifting your focus upstream can save time, money, and stress.
Downstream actions react to problems after they happen, while upstream efforts systematically prevent them from occurring.
Problem blindness traps us into accepting negative outcomes as inevitable or natural conditions.
A lack of clear ownership prevents action because people assume it is not their job to fix systemic issues.