Marshall B. Rosenberg
Transform your conflicts into compassionate connections by changing how you speak and listen. Compassionate communication offers a practical framework for expressing yourself honestly and listening to others with deep empathy.
Separate your observations from your evaluations so others do not immediately feel criticized and become defensive.
Take responsibility for your emotions by recognizing that your feelings are caused by your own unmet needs rather than by the actions of other people.
Formulate clear, positive, and actionable requests rather than demanding compliance through guilt or fear.