Dale Carnegie
Shifting your focus away from your own ego and demonstrating genuine interest in others is a highly reliable method for disarming defensiveness and building lasting influence.
Criticism provokes immediate defensiveness and resentment, making it far more effective to shape behavior through sincere, targeted appreciation.
The only reliable way to persuade someone to act is by uncovering what they deeply desire and framing your request in terms of how it fulfills that specific need.
You can increase your likability and build rapid rapport by remembering people's names, listening attentively, and encouraging them to talk about their own accomplishments.