Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
When stakes are high, opinions vary, and emotions run strong, do you speak up or shut down? Mastering difficult dialogue is the ultimate skill for achieving success in work and life.
You must start with your own heart by defining what you truly want for yourself, the other person, and the relationship.
Learn to spot when a conversation becomes crucial and watch for signs that people are retreating into silence or pushing toward violence.
Psychological safety is the foundation of all productive dialogue, so immediately restore mutual respect if the other person feels threatened.