Douglas Stone, Sheila Heen
Feedback is essential for personal and professional growth, yet we often reject it because it threatens our ego and peace of mind.
Feedback generally falls into three distinct and necessary categories, which are appreciation, coaching, and evaluation.
Truth triggers occur when we believe the feedback we are receiving is factually wrong or fundamentally unfair.
Relationship triggers cause us to dismiss valid advice simply because we dislike or distrust the person providing it.